Thursday, October 10, 2013

Don't confuse i Yogi with Norton Customer Support

I bought Norton 360 Internet antivirus software and had trouble installing it. I Google this term "Norton 360 can't install." And this is the website that came up. Now note. The url has Norton 360 in it. So, I thought it was Norton. Big mistake.

The company is called iYogi not Norton. When I called the number, a person with an Indian accent immediately answered. It's an Indian company. I told him my problem. He asked for the product key number from my Norton 360. I gave it to him. I let him take over my computer. He ran a "diagnostic" and said I had major problems. He insisted I regularly needed to maintain my computer. He showed me prices of Best Buy and Staples computer maintenance prices and said theirs would cost $169.00. I hesitated. Something smelled bad. I asked if they were Norton. He said they did tech support for Norton and Apple products. Note he never said we are not Norton. I asked him if I could just pull up the old Norton app and type in the key product number. He said it wouldn't work due to my registry problems. So I said to him, "I'm not going to send you or anybody else money through the Internet." He insisted it was safe. I said, "The price is almost the value of my computer. I should consider buying a new computer at that price. Let me think about it or buy another antivirus." At that moment, he said, "Talk to my supervisor." Same hard sell. I said the same thing. I demanded they release my computer. I then started the disconnection process. Get this. I get a call from another supervisor at iYogi arguing with me about the same issues.

Afterwards, I did some online research for iYogi. And I found similar complaints. Here's a similar story. Here's Dan Tynan of IT World with another similar story. According to Wikipedia, the antivirus company Avast terminated its contract with iYogi over similar issues.

The Happy Ending. I found Norton Customer service. I just doubled check with the URL on the product box. They took over my computer and installed Norton 360 instantly.

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